Seasonal Ticket Sales Representative
DEPARTMENT: Ticket Sales
REPORTS TO: Inside Sales Manager
TIMELINE: March-Nov
RESPONSIBILITIES:
- Pursue and grow relationships leading to the sales of new full season tickets, group tickets, premium experiences and special event tickets
- Generate revenue using various sales methods, including cold calls, in-stadium appointments, prospecting and networking
- Conduct a high volume of new business calls daily, as set by Inside Sales Manager
- Meet or exceed assigned sales goals and revenue targets
- Maintain detailed records of all correspondence and customer interaction in Microsoft Dynamics CRM
- Work all Chiefs games and special events including staffing inbound phone lines, Ticket Office windows, and ticket sales and service-related issues
Ticket Operations Seasonal
DEPARTMENT: Ticket Operations
REPORTS TO: Ticket Operations Manager
TIMELINE: June-Feb
RESPONSIBILITIES:
- Represent the Kansas City Chiefs in a positive and professional manner while performing ticket operations, sales and service tasks
- Assist in processing and fulfillment of ticket orders and provide basic ticket reporting as needed
- Assist Ticket Office staff with written and verbal communication to Season Ticket Members and fans
- Expand, enhance and promote mobile ticketing to all ticket holders
- Provide event day assistance to ticket holders in the box office and at the stadium gates, while generating ideas to improve the overall ticket experience
- Process daily payments and perform daily batch deposits
- Assist and supervise the scanning and electronic organization of all relevant ticket office season ticket holder documentation
- Assist in the maintenance and updating of our Season Ticket Member contact information in our database
Fan Analytics-Database Seasonal
DEPARTMENT: Ticket Operations
REPORTS TO: Data Systems Analyst
TIMELINE: June-Feb
RESPONSIBILITIES:
- Assist with all aspects of data analytics and reporting
- Collect and report out real-time data to organizational stakeholders on game and event days
- Manage day-to-day of loyalty program, including all fulfillment of prizing, communication with winners, and management of inventory
- Coordinate the reporting of the rewards program including, but not limited to, fulfillment, usage and feedback
- Assist the Ticket Office and Fan Experience staff with written and verbal communication to Season Ticket Members and fans
- Complete various duties during events (i.e. Season Ticket Member events, Chiefs games, other miscellaneous events)
- Prepare comprehensive summaries of analysis results, which capture data-driven insights in a compelling manner and offer recommendations to drive marketing strategy and shape current and future business processes
- Assist with the gathering, cleaning and integration of data
- Assist with the analysis of fan feedback through various means (i.e. contact reports in CRM, surveys, social media, etc.)
- Assist with developing analytical strategies and efficiencies through the creation of standardized reports
- Assist with maintaining and extending the existing analytics infrastructure
- Assist with CRM data tracking, inputting, and exporting
- Assist with growing the database quantitatively and qualitatively
- Assist with the administration of creating and executing innovative programs to enhance Arrowhead game days and events for all fans
