What is Chiefs Pay?

Chiefs Pay is a completely contactless method to pay using your mobile phone, all within the Chiefs' app! Simply open Chiefs Mobile, load your bank or credit card details and go. It is fast, safe and easy to use.

What are the benefits of using Chiefs Pay?

Safe. Secure. Simple. A truly contactless method of payment, Chiefs Pay is safe option for fans and staff within Arrowhead Stadium. The technology requires biometric authentication, which means your payments are always secure. Lastly, it's simple to set up and use, which means you get your items quickly and back to the action faster.

Do I need to download another app?

No, Chiefs Pay is seamlessly integrated into Chiefs Mobile.

Where can I use Chiefs Pay?

Chiefs Pay is the preferred method of payment at Arrowhead Stadium and accepted at all physical points of sale within the stadium, both concessions and retail. In addition, there will be a "Chiefs Pay Only" lane within the stadium.

Do I have to have an iPhone or Android to use Chiefs Pay?

Anyone who has Chiefs Mobile will have access to Chiefs Pay. Simply make sure your app is completely up to date.  Chiefs Mobile is available on iOS, Android and Samsung devices via the App Store or Google Play.

Does Chiefs Pay connect with my Chiefs Kingdom Rewards account?

Yes, all applicable rewards and incentives will link directly to your Chiefs Kingdom Rewards account.

Is Chiefs Pay safe and secure?

Yes. Mobile pay is one of the safest ways to make a payment. Accessing your Chiefs Pay account from a mobile device requires either Touch ID or a passcode. Chiefs Pay displays a unique QR code which is safe, universally used and can be read from a much greater distance than any other payment methods as well as through protective plexiglass.

Chiefs Pay works with…

Chiefs Pay works with the payment method that's saved to your Chiefs Pay wallet. These cards are listed as payment methods within the app and customers can choose which card or cards get used at checkout.

Where/how is my payment information stored?

Chiefs Pay stores only verified payment methods and credit cards must include CVV codes. Information is always encrypted over secure networks.

Can I still use cash or my credit card?

While Chiefs Pay is the preferred method of payment at Arrowhead Stadium, credit cards will still be accepted.

Do I have to link/add a credit/debit card to my account?

Yes, in order to use Chiefs Pay you must load a form of payment (Mastercard, Visa, American Express, PayPal, Google Pay, Apple Pay) to your Chiefs Pay account.

How do I purchase items using Chiefs Pay?

Simply open Chiefs Mobile and click on the Chiefs Pay icon. A QR code will appear and you hold your device up to the scanner. The total will be automatically charged to the card that you have linked to your Chiefs Pay.

What if my card gets declined?

If a credit or debit card that is linked to a Chiefs Pay account is declined, the transaction will not process. The QR code will scan, but the transaction will display an error to alert you to the fact that the payment was declined. You will need to pay using a different method.